How it works

Our HVAC Service Process

Good HVAC work is mostly careful testing and doing the job the way the manual says. Here is what happens from the moment you send the form to the final check.

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Quick answer

You send a short form, a local technician reaches out to set a visit, and they test the system to find the real cause. You get the fix and the price before any work. Repairs are done and tested on a full cycle. New equipment is sized with a load calculation and installed with a permit. Pueblo Heating & Air is a referral service that connects you with that independent local technician.

The Steps

Send your request
Use the quote form to tell us what your system is doing, your ZIP code and the best way to reach you. A photo of the unit label or the error code helps. Check the same day box if you need help today.
Your technician reaches out
A local technician contacts you to set a time. Hours are Monday through Friday 7 AM to 7 PM and Saturday 8 AM to 5 PM.
They listen first
At the visit, they ask when the problem started, what you have noticed and what has been done before. Small details, like a smell or a noise only at startup, save time.
They test, not guess
For cooling that means voltage, amps, capacitor values, refrigerant pressures and the temperature drop across the coil. For heating it means the startup sequence, flame, venting, temperature rise and a carbon monoxide check.
You get the fix and price first
You hear what failed, why it failed and what it costs before work starts. If the system is old and the repair is big, you see repair and replace side by side.
The work gets done
Most common repairs take one visit. Refrigerant work follows EPA Section 608 rules. New equipment gets a permit from the building department.
A full cycle test
The system runs a complete heating or cooling cycle. Your technician shows you the readings and tells you what to watch for.
Tips to keep it running
You get simple advice for your system, like how often to check the filter and how to keep the outdoor unit clear.

For New Equipment

Replacing a furnace, air conditioner or heat pump adds a few steps:

Load calculation: sizing based on your home, not the old label.
Duct check: return size, static pressure and leaks.
Options in writing: usually a few choices with clear prices and efficiency ratings.
Permit: the Pueblo Regional Building Department FAQ says a mechanical and or electrical permit is required to install or replace a furnace or AC. Unincorporated areas like Pueblo West use the Pueblo County Building Division.
Altitude setup: gas appliances set up for about 4,692 feet as the manual requires.
Startup test: charge, airflow and combustion checked against the maker's specs.
Inspection: the inspector checks the work, including smoke and CO alarm placement.
Rebate paperwork: model and serial numbers on the invoice for any Black Hills Energy rebate.

What You Can Do Before the Visit

Check the filter and change it if it is dirty.
Make sure the thermostat is set right and has fresh batteries.
Check the breakers and the service switch near the furnace.
Clear a path to the furnace and the outdoor unit.
If you smell gas or a CO alarm sounds, leave the house and call 911 or your gas utility first.